Account and Payments
  1. How do I subscribe using In-App-Purchases?

    To subscribe to NOW Music in-app, simply tap the “Start free trial” or “Subscribe” button on the “Subscribe” page, and then follow the Google Play / iTunes / Amazon instructions.
    Subscriptions are automatically recurring and your account will be charged for a renewal within 24-hours prior to the end of your current subscription.

  2. What is the difference between Unlimited Access and Free?

    With a Freemium plan, you can browse the entire NOW Library, but you can only play music from one of the eleven NOW Music Radio stations, with music fit for your every mood. Ads will be coming up from time to time, and you can skip 6 songs every hour.

    Want to get rid of the ads? Upgrade to an Unlimited Access plan!
    Upgrading to Unlimited Access will remove the ads, get rid of the skip restriction and grant access to all NOW albums and features including: NOW series and special editions albums, exclusive playlists, the latest Chart hits updated weekly, the ability to create your own custom playlists to play while offline, searching for your preferred songs and unlocking your favourite artists!

  3. How do I redeem a gift card?

    A gift card gives you access to the app for a certain amount of time. If you have a gift card code, you can redeem it at https://nowmusic.app/giftcard.

  4. How do I redeem a voucher code?

    A voucher code can reduce the subscription price amount. If you have a voucher code, you can redeem it at https://nowmusic.app (you will be asked to log in your NOW account/create a NOW account).

  5. Can I share my account with my friends and family?

    You can enjoy your listening experience together with your friends and family. However, each account is intended for individual use and music can not be streamed on two devices at the same time.

  6. Can I use my account on multiple devices?

    You can use your account on op to 3 three different registered devices and trust the NOW Music app will provide your favourite music on each . On a second or third device, you can access your previously unlocked artists and save a whole new set of your favored songs. To manage your devices, go to “Settings” > “My Devices”.

  7. I have forgotten my password, how do I retrieve it?

    If you have forgotten your password, don’t worry! Simply tap the “Forgot Password” link at the bottom of the “Login” page and we will send you a password reset link.

  8. How do I change my NOW account details?

    To change your account details , go to “Settings” > “My details” , make the changes you want and then tap “UPDATE DETAILS” to save the changes.
    You can also change your account details by accessing the website at https://nowmusic.app, logging in to your account in the top right corner of the page, then accessing My Details.

  9. How do I change my password?

    To change your password in app, go to “Settings” > “My details” > Scroll to the bottom of the page > “ Change password” > Tap “Update Password” > “Confirm change” by entering your current password.
    To change your password via the website, access https://nowmusic.app, > I the top right corner of the page, log in with your NOW account > Go to “My Details” > “ Change password” > Tap “Update Password” > “Confirm change” by entering your current password.

  10. How do I disconnect my account from Facebook?

    To disconnect your Facebook account from your NOW Music account, log in to https://www.facebook.com/ , then access Settings > Apps > locate the NOW Music app and click the “X” button next to it (or select it and click “Remove”).

  11. How do I unsubscribe from the newsletter?

    In-app, go to “Settings” > “Push Notifications & Email Newsletter”, toggle the switch to turn it off.

  12. How do I cancel my subscription?

    Open up your Play Store application on your phone or tablet, then open the left hand menu (next to the Search field). Tap “Subscriptions”, select the NOW app and tap “Manage” - you will see an option to “Cancel Subscription”.
    Go to “Settings” on your iPhone or iPad, tap “iTunes & App Store”, tap your Apple ID, access “Manage Subscriptions” and turn off the NOW Music subscription.
    After the subscription is cancelled, you will still have access to the app until your current billing cycle ends.

About the App
  1. Why does the free version of the app have ads?

    Watching ads generates a small revenue that sustains our app and allows us to continue creating an app you can rely on. If you want to get rid of the ads, you can upgrade your account and activate a Unlimited Access subscription that can be cancelled any time.

  2. An album was removed from the playlists page, where can I find it?

    The albums in the “Featured” section are sometimes replaced by new popular releases or albums to match the perfect mood for the current season. The NOW content constantly rotates, so the album that you are looking for could come back in the future.

  3. Why are there songs missing from playlists when compared to the original NOW albums?

    We are always working to add new tracks to the app and we try our best to make sure the NOW albums are as close to the original as possible. However, some artists don’t always license their tracks and it may take some time until we obtain the necessary licences. Just keep an eye on the app, more tracks will be added on a weekly basis!

  4. How do I unlock an artist?

    Enjoy discovering new artists or listen to your favourite one! After your first premium month of subscription, you will be able to pick your favourite artist’s catalogue to listen to whenever you want. Additionally, you can unlock even more artists by listening to music and getting listening points. Your milestones are easy to track in the Unlock Artists section.

  5. Can I keep the music in the app?

    Your saved songs are stored to a special location in your device’s memory that can be easily accessed anytime by taping the ‘Saved’ button. However, they can not be accessed outside the NOW app.

  6. How long can I access my Saved Songs for?

    Your saved songs will be at hand as long as you are a subscriber.

  7. Can I import my music library to the NOW Music app?

    The NOW Music app is a fun way to soundtrack your life using a large variety of songs from the NOW Music catalogue collection. As the app only plays music from this service, you won’t be able to import music from other apps or libraries.

  8. Can I share NOW Music songs over social media?

    Currently, this feature is not included in the app. However, we are always looking for ways to improve it. Please send us your thoughts and suggestions at support@nowmusic.app.

  9. Where do I find the Terms & Conditions and Privacy Policy?

    Our Terms & Conditions and Privacy Policy are available in app by opening “Settings” Scroll down the page until you reach the section “General” > “Legal”.
    Alternatively, you can review our Terms & Conditions and Privacy Policy below:
    View Terms & Conditions (link)
    View Privacy Policy (link)

Technical
  1. Can I play music without an internet connection?

    You can save your favourite songs offline and enjoy your listening experience, even when you lose connection on your commute.

  2. How do I save a song to my device?

    To save a song, just tap the Star button next to your preferred track and select an offline playlist. You can save your favourite songs and create up to 5 playlists which you can then customize to create a unique listening experience.

  3. What devices can I get the NOW Music app on?

    The NOW Music app is currently supported on mobile devices (tablets included) and smart TV:

    • Android devices with a minimum operating system version 4.4 (KitKat)
    • Amazon Fire devices with a minimum operating system version 4.4 (KitKat)
    • iOS devices with a minimum operating system version 10.0
    • Android TV and Amazon Fire Stick

  4. Does the NOW Music app support Bluetooth?

    Yes, you shouldn’t have any problems connecting to your wireless speakers or headphones. However, how it works is subject to the device you are pairing with.

  5. How can I make sure my device only downloads songs over WiFi?

    We recommend you turn on the “Saving songs over WiFI only” option to prevent any excess data charges. To do this, go to “Settings” and switch the toggle next to “Download only on WiFi” to On.

  6. What audio quality does the NOW Music app use?

    Songs streamed via the NOW Music app are delivered in 2 quality formats:

    • Over cellular (3G/4G) playback is 128 kbps
    • Over WiFi playback is 256 kbps
    • Your saved songs are stored on your device at 256 kbps

  7. What connection do I need to stream music on my mobile phone?

    To stream your favourite music over a mobile network, you will need a minimum 3G connection for a frictionless listening experience.

  8. Will the data cost me a lot when streaming music?

    This depends on your mobile contract with your network provider. We always recommend you check your data use limit with your provider.

  9. How can I contact NOW Support?

    If you have a question or a suggestion for us, the NOW support team is happy to help! Simply email us at support@nowmusic.app or by going to “Settings” > “Feedback”.